Our approach to refunds
OnlyDebrid provides access to a premium link generation service covering supported third-party filehosts. Because access to the service may begin shortly after a successful purchase, refund requests are reviewed according to the circumstances of the purchase and whether the service has been used.
If you experience a billing problem, duplicate payment, account issue, or a significant service problem, contact our support team as soon as possible. We will review the information available for the account and payment.
Purchasing OnlyDebrid does not guarantee permanent availability of every individual filehost. Third-party host support can change over time.
When a refund may be considered
Refund requests are reviewed individually. A refund may be considered where there is a genuine payment or service problem that we are unable to resolve.
You were charged more than once for the same intended purchase.
A successful payment was received but the purchased service was not made available.
A material technical issue prevents use of the purchased service and support cannot resolve it.
A change of mind, accidental purchase, failure to check current host availability, or inability to use one particular third-party host does not automatically qualify a purchase for a refund. Nothing in this policy excludes any refund or remedy that must be provided under applicable consumer law.
Filehost availability can change
OnlyDebrid works with third-party filehosting services. Their systems, restrictions, availability, limits and technical requirements are outside OnlyDebrid's direct control.
A host shown as supported may occasionally be unavailable, limited, undergoing maintenance, or removed from the supported network. Temporary problems affecting an individual host do not necessarily mean that the overall OnlyDebrid service is unavailable.
Check current supported hostsDuplicate or incorrect charges
If you believe you have made the same payment more than once, contact support and provide enough information for us to identify the transactions.
Where a duplicate payment is verified, the duplicate transaction may be refunded to the appropriate payment method where technically and operationally possible.
Contact us before requesting a refund
If the service is not working as expected, please contact support first. Problems can sometimes be caused by an unsupported URL, temporary host downtime, account configuration, browser issues, or a third-party filehost restriction.
Check the hostConfirm the filehost is currently listed as supported.
Check the URLMake sure you are submitting a complete and valid file URL.
Contact supportSend us the details if the issue continues.
How to submit a request
Submit your request through the OnlyDebrid support page. Include enough information for us to locate your purchase and understand what happened.
- The email address associated with your account.
- The approximate date of the payment.
- The payment or transaction reference, where available.
- A short explanation of the issue.
- Any relevant error message or other information that may help us investigate.
After a refund is approved
If a refund is approved, we will provide the available refund information through the support process. Processing and settlement times can depend on the payment method and the systems involved in the original transaction.
Access associated with a refunded purchase may be cancelled or adjusted once the refund has been processed.
Talk to support.
If you're unsure whether your situation is covered, send us the details and we'll review the issue.