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ONE ACCOUNT. 50+ FILEHOSTS. ONE SIMPLE WAY TO DOWNLOAD.GET PREMIUM
Home/Support
ONLYDEBRID HELP CENTER

How can we
help you?

Find answers for premium links, downloads, filehost availability, accounts and payments — or contact support if you still need a hand.

QUICK CHECK

Link not
working?

Before opening a support request, these checks solve many common premium-link issues.

Check supported hosts
01

Check the original file URL

Open the source link and make sure the file still exists. Deleted or invalid source files cannot be generated.

02

Check the filehost status

Filehost availability can change. Confirm the provider is currently listed as working before trying again.

03

Paste the complete URL

Copy the full file URL from your browser. Avoid shortened, incomplete or modified versions of the source link.

04

Generate a fresh link

Generated links may expire. Return to the generator and create a new link instead of repeatedly using an old one.

COMMON QUESTIONS

Answers without
the support ticket.

Start here for common questions about OnlyDebrid and how the premium link service works.

02 / DOWNLOADS

Download issues

Why did my generated download stop working?+

Generated links can have a limited lifetime. If a previously generated URL no longer works, return to OnlyDebrid and generate a fresh link from the original filehost URL.

Why is my download slower than expected?+

Transfer speed can depend on the source host, server availability, network conditions and your own connection. A temporary slowdown does not necessarily indicate a problem with your account.

Can I use a download manager?+

Compatibility can vary by generated link and download client. If a third-party download manager fails, first test the generated URL directly in your browser.

03 / FILEHOSTS

Supported hosts

Why can a supported host become unavailable?+

Filehost connections and provider availability can change. A host may therefore be temporarily unavailable even if it normally appears in the OnlyDebrid directory.

Where can I see the current host list?+

Visit the Supported Hosts page to browse providers currently listed by OnlyDebrid and open the individual host page for more information.

Can I request another filehost?+

You can send a host suggestion to support. A request does not guarantee that the provider can or will be added.

04 / ACCOUNT

Your account

I cannot log in. What should I check?+

Confirm you are using the correct account details and check for typing errors. If your credentials are correct but access still fails, use the available account recovery option or contact support.

Can I share my OnlyDebrid account?+

Your account should be kept secure and used in accordance with the OnlyDebrid terms and the limits associated with your plan.

05 / BILLING

Plans & payments

I paid but premium is not active yet.+

First check whether your payment has completed successfully. If it has completed but your account has not updated, contact support with your account details and the relevant payment or transaction reference.

Which plan should I purchase?+

Review the current pricing section for available plans, durations and included access before purchasing.

Where can I see current pricing?+

Current OnlyDebrid plan information is shown in the pricing section on the homepage.

06 / SECURITY

Safety & security

What should I do if I notice suspicious activity?+

Secure your account credentials and contact support as soon as possible with details of the activity you do not recognise.

What files can I use OnlyDebrid for?+

Only use the service for files you have the right or permission to access. Your use of OnlyDebrid must also comply with applicable law and the service terms.

STILL NEED HELP?

Talk to
OnlyDebrid support.

If the help center didn't solve it, send us the details. The more information you include, the easier it is to investigate the problem.

Include the affected hostTell us which filehost you're trying to use.

Include the errorCopy the error message or explain exactly what happens.

Include when it happenedApproximate time can help identify temporary host issues.

SUPPORT REQUEST

Send us a message

Never send your password or other account credentials in a support request.

READY TO DOWNLOAD?

Back to the
premium link generator.

Open generator